Customer Support Representative - Aerospace / MRO / Aftermarket Repairs in Santa Clarita, CA at Johnson Search Group.

Date Posted: 6/30/2021

Job Snapshot

Job Description

JobID: 384860

Johnson Service Group (JSG) is teamed with a global leader in the aerospace and defense markets.  Our client is seeking an outstanding Customer Support Representative with strong related skills and experience.

Required Skills and Expertise:

  • 3+ years of related work experience in supporting a fast-paced, heavy work load environment for MRO and after-market repairs, within the aerospace and defense and/or similar industry. 
  • SAP or similar ERP system experience is preferred.
  • Plan, schedule and manage customers and related communications.
  • Manage and process purchase orders and submitting quotes to customers.
  • Support products and services to make certain that product quality standards and customer expectations are met. 
  • Review customer contract and responsible for account administration, including customer contacts. 
  • Will provide clients with pricing and quotation responses.
  • Manage and generate client sales reports.
  • Contract review of purchase orders.
  • Investigate service issues and provide resolution.
  • Assist in managing customer relationship levels, including project status reports, supplier deviation reports (SDR), and milestone charts.
  • Participate in providing forecast information, and may participate in planning meetings with the sales team.
  • May interface with Accounts Receivable management, including collections, and processing of PO's for payment. 
  • Must have excellent written and verbal communication skills.
  • Solid understanding of the overall sales cycle/process.
  • Ability to negotiate agreement and strong project management skills.

Education:

  • High School diploma or GED equivalent.
  • Associates or Bachelor's Degree is a plus, but not required.

Location:  Santa Clarita, CA

Type of Employment:  Perm/direct hire as well as 6+ month contract positions are available. 

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